Privacy Policy

Your privacy matters to us. This policy outlines how we collect, use, and protect your information, including data from our AI-powered chatbot.

Last updated: March 2026

AI Chatbot Disclosure

Our website features an AI-powered chatbot (Polanco Synaptic AI Agent™) powered by xAI (Grok). This disclosure explains how data is handled when you interact with our chatbot.

  • AI Identification: You will be informed that you are interacting with an AI agent.
  • No Human Pretending: We do not represent the AI as a human employee.
  • Response Accuracy: AI responses may contain inaccuracies or incomplete information. Always verify important details independently.
  • Not for Minors: Our chatbot is not intended for children under 13.

Information We Collect

We collect information you provide directly to us, including:

  • Contact information such as your name, email address, and phone number when you fill out our contact form or request a demo
  • Business information when you inquire about our services
  • Communication data including messages you send us and any attachments
  • Chat data from interactions with our AI chatbot, including message content, timestamps, and session information
  • Technical data including IP address, browser type, and device information

A2P Messaging & Phone Number Collection

We collect phone numbers for the purpose of sending A2P (Application-to-Person) text messages and SMS communications. This includes:

  • Service notifications: Updates about our services, appointments, and consultations
  • Marketing communications: Promotional messages about our advertising and marketing services
  • Customer support: Responses to your inquiries via SMS
  • Demo reminders: Notifications about scheduled demos and follow-ups

Consent: By providing your phone number, you consent to receive A2P text messages from Polanco Advertising. Standard message and data rates may apply.

Opt-out: You can opt-out of A2P messaging at any time by:

We will honor your opt-out request within 10 business days.

How We Use Your Information

We use the information we collect to:

  • Respond to your inquiries and provide customer support
  • Send you information about our services
  • Schedule consultations and demos
  • Improve our website and services
  • AI Chatbot Operations: Process and respond to your chatbot inquiries
  • Comply with legal obligations

Important: Chat data is not used for marketing purposes, sold to third parties, or used to train AI models outside of our operational needs.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy:

  • Contact form data: Retained for up to 2 years for customer service purposes
  • Chat logs: Retained for up to 1 year for quality assurance and improvement
  • Analytics data: Retained in accordance with our cookie policy

You may request deletion of your data at any time (see Your Rights below).

Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Secure storage of personal data
  • Encrypted communication (TLS/HTTPS)
  • Limited access to personal information
  • Regular security assessments
  • Access controls and authentication for data systems

Sharing with Third Parties

We do not sell your personal information. We may share information with:

  • Service providers who assist us in operating our website and conducting our business
  • AI Service Providers (xAI/Grok) for chatbot functionality - data is processed solely for responding to your queries
  • Analytics Providers (Microsoft Bing) for website analytics - subject to cookie consent
  • Legal authorities when required by law or to protect our rights

Automated Decision-Making

Our AI chatbot may assist with initial lead qualification and provide recommendations based on your inquiries. This constitutes automated decision-making under CCPA.

  • You have the right to opt-out of automated decision-making that significantly affects you
  • You may request a human review of any automated decision
  • We will provide explanations upon request for AI-generated recommendations

To exercise these rights, contact us at [email protected]

Cookies & Tracking

Our website uses cookies and similar tracking technologies. For detailed information, please see our Cookie Policy.

We use:

  • Essential cookies: Required for basic site functionality
  • Analytics cookies: Microsoft Bing UET for site analytics (requires consent)

You can manage cookie preferences through our consent banner or your browser settings.

Your Rights

Under CCPA (California) and GDPR (EU), you have the right to:

  • Access the personal information we hold about you
  • Correction of inaccurate data
  • Deletion of your personal information ("Right to be Forgotten")
  • Opt-out of the sale of your personal information (we don't sell data)
  • Opt-out of automated decision-making (ADMT)
  • Non-discrimination for exercising your rights
  • Data portability - request your data in a portable format

To exercise these rights, contact us at [email protected]

Contact Us

If you have any questions about this Privacy Policy, please contact us:

[email protected]
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